Join Synarii

1. Acceptance of Terms and Business Use

By accessing or using the Synarii platform, you acknowledge that you are acquiring these services for the purposes of a business and not as a consumer. You agree that this agreement forms a legally binding contract between your business and Synarii.

2. Acknowledgment of Artificial Intelligence (AI) and "Mia"

Synarii utilizes advanced Artificial Intelligence (AI), including our automated agent "Mia," to assist with scheduling, customer messaging, and business management tasks. By using Synarii, you acknowledge and agree that:

Probabilistic Nature: AI systems operate probabilistically. While designed to be highly accurate, Mia may occasionally generate unpredictable, inaccurate, or unintended outputs (often referred to as "hallucinations").

Human in the Loop: You are solely responsible for reviewing, monitoring, and verifying all actions taken, messages sent, and schedules created by Mia or any other Synarii AI feature.

No Guarantee of Error-Free Operation: Synarii does not warrant that the AI features will be uninterrupted, entirely secure, or error-free.

3. User-Generated Content and Inappropriate Messaging Liability

Synarii allows users to customize settings, add bespoke services, define up-sells, and input specific business information. Mia utilises this provided data to communicate with your clients.

User Responsibility for Inputs: You bear full and sole responsibility for any words, phrasing, service names, or descriptions you enter into the Synarii platform.

Waiver of Liability for Messaging: Synarii accepts ZERO responsibility and shall not be held liable for Mia sending inappropriate words, incorrect information, or offensive messaging to your customers if such outputs are a direct or indirect result of unapproved, unverified, or inappropriate information fed into Synarii or Mia by you or your staff.

Complaints and Repercussions: Synarii will not mediate, compensate for, or accept liability for any customer complaints, loss of reputation, or legal action arising from AI communications that stem from your customized settings or inputs.

4. International Consumer Law and B2B Contracting

Because Synarii operates internationally, the following terms apply based on your jurisdiction of operation:

Australia: To the extent permitted by the Australian Consumer Law (ACL), Synarii's liability for failure to comply with a consumer guarantee is limited to supplying the services again or paying the cost of having the services supplied again.

New Zealand: You agree that you are in trade, acquiring Synarii's services in trade, and therefore the provisions of the Consumer Guarantees Act 1993 and sections 9, 12A, 13, and 14(1) of the Fair Trading Act 1986 do not apply to this agreement.

Canada & USA: You acknowledge that Synarii provides AI transparency in compliance with applicable commercial laws.

United Kingdom: Nothing in this agreement shall limit or exclude Synarii's liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, as required by the Unfair Contract Terms Act (UCTA).

5. Data Privacy and Processing Obligations

You acknowledge that you are the Data Controller (or equivalent role under applicable data protection laws) for all client data entered into Synarii. Synarii acts solely as the Data Processor. Your obligations and required legal basis for processing vary by jurisdiction as follows:

Australia (Privacy Act 1988): You warrant that you have obtained all necessary consents from your clients to collect, use, and disclose their personal information, and to engage automated AI agents (including Mia) to communicate with them on your behalf, in accordance with the Australian Privacy Principles (APPs).

New Zealand (Privacy Act 2020): You warrant that you have a lawful purpose for collecting client data, have notified clients of that purpose, and have obtained their consent where required for automated AI communication.

United Kingdom & European Union (UK GDPR / EU GDPR): You acknowledge that you are the Data Controller. You warrant that you have identified and documented a valid lawful basis under Article 6 of the UK/EU GDPR (such as legitimate interests, contract performance, or consent) for all processing activities. Where special category data is processed, you warrant that you have obtained explicit consent as required under Article 9 of the UK/EU GDPR. You further confirm that your clients have been made aware, via a compliant privacy notice, that automated AI agents may communicate with them.

United States (CCPA / Applicable State Privacy Laws): You warrant that you have provided clients with a clear notice at or before the point of collection of their personal information, disclosing the categories of data collected and the business purposes for which it is used — including communication via automated AI agents — in compliance with the California Consumer Privacy Act (CCPA) and any other applicable US state privacy laws. Where applicable law requires consent prior to automated communications, you warrant that such consent has been obtained.

Canada (PIPEDA / Quebec Law 25): You warrant that you have obtained meaningful consent from your clients for the collection, use, and disclosure of their personal information, including consent for automated AI agents to communicate with them on your behalf, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

6. Disclaimer of Warranties and Limitation of Liability

7. Indemnification

You agree to indemnify, defend, and hold harmless Synarii from any claims, damages, lawsuits, or expenses (including legal fees) brought by a third party (including your clients) arising from your use of the platform, your failure to monitor Mia's outputs, or the inappropriate nature of the data/services you input into the system.

1. Introduction and Roles

Welcome to Synarii. This Privacy Policy governs how Synarii collects, stores, processes, and protects data. In the context of global data protection laws (including the UK GDPR, Australian Privacy Act 1988, Canada's PIPEDA, and US State Privacy Laws), the business using our platform (the "User" or "Subscriber") is the Data Controller. Synarii acts strictly as the Data Processor, processing end-customer data solely on behalf of, and under the direction of, the User.

2. Data Visibility and Row Level Security (RLS)

Synarii is built upon a foundation of privacy-by-design. We utilize strict Row Level Security (RLS) database architecture to ensure maximum data isolation.

Zero-Access to PII: Synarii system administrators, founders, and support staff do not have access to, and cannot view, your end-customers' Personally Identifiable Information (PII). This includes, but is not limited to, customer names, physical addresses, contact numbers, email addresses, and specific appointment details.

Aggregate System Metrics: System administrators can only view high-level, aggregate account metrics necessary to maintain software stability and manage subscriptions (e.g., the total number of clients associated with a user account, but never who those clients are).

3. Strict Zero-Sharing Policy

We respect the proprietary nature of your business data.

No Third-Party Sharing: Synarii will never sell, rent, lease, or pass User information or end-customer information to third-party sites, marketing agencies, or data brokers.

Closed-Ecosystem Security: All information provided to Synarii is stored securely within Synarii's directly owned and managed systems. End-customer data is only utilised to execute the functions you authorise within the platform.

4. Data Processing via Artificial Intelligence (Mia)

Synarii utilizes proprietary Artificial Intelligence, including our agent "Mia," to automate communications and tasks.

Data fed into the system by the User is processed by Mia strictly for the purpose of fulfilling the User's automated workflows (e.g., sending appointment reminders).

End-customer data is logically separated and is never used to train global, public-facing AI models outside of the Synarii ecosystem.

5. International Privacy Compliance

Synarii provides the infrastructure to help Users maintain compliance across multiple jurisdictions:

Australia & New Zealand: Data handling complies with the Australian Privacy Principles (APPs) and the NZ Privacy Act 2020.

United Kingdom: Synarii operates in compliance with UK GDPR requirements for Data Processors, ensuring adequate security measures and restricted processing.

United States & Canada: Our data silo and zero-sale policies align with the California Consumer Privacy Act (CCPA) and PIPEDA's requirements for secure, consent-based data processing.

6. Security Measures

Synarii employs industry-standard cryptographic protocols, strict access controls, and the aforementioned RLS infrastructure to protect data against unauthorized access, alteration, disclosure, or destruction. However, the User remains responsible for maintaining the confidentiality of their own login credentials and ensuring their devices are secure.

7. Data Retention and Deletion

Synarii retains User and end-customer data only for as long as the User maintains an active subscription. Upon account termination, or upon explicit request from the User, all associated end-customer PII and account data will be permanently and securely deleted from Synarii's active servers, in accordance with global "Right to be Forgotten" mandates.

1. Purpose and Scope

This Acceptable Use Policy dictates the boundaries of acceptable behaviour for all businesses and staff members ("Users") utilising the Synarii platform. Because Synarii provides powerful communication tools and automated AI agents ("Mia"), it is imperative that these tools are used responsibly, legally, and ethically.

2. Prohibited Messaging and Spam (Anti-Spam Policy)

Synarii's communication tools are designed for legitimate business operations, appointment management, and approved client engagement. Users must not use Mia, or any Synarii messaging feature, to:

Send Unsolicited Spam: Transmit unsolicited marketing messages, bulk SMS, or mass emails to individuals who have not explicitly opted in to receive communications from your business.

Violate Messaging Laws: Breach the Australian Spam Act 2003, the US CAN-SPAM Act, the UK Privacy and Electronic Communications Regulations (PECR), or any equivalent regional anti-spam legislation.

Harass or Intimidate: Send repeated, unwanted, or harassing messages to any individual.

3. Prohibited Content and Customisation

Users have the ability to customise services, up-sells, and business details within Synarii. You agree that you will not input, upload, or configure Mia to transmit content that is:

Illegal or Fraudulent: Content that promotes illegal acts, scams, or deceptive business practices.

Offensive or Obscene: Explicit, sexually suggestive, highly profane, or aggressively offensive language, including inappropriate service names or up-sell descriptions.

Discriminatory or Hateful: Content that attacks or discriminates against individuals based on race, religion, gender, sexual orientation, or disability.

Defamatory: Material that maliciously harms the reputation of another person or business.

4. System Abuse and Security Interference

Synarii is built with strict Row Level Security (RLS) and data privacy measures. Users are strictly prohibited from:

Attempting to Bypass RLS: Trying to access, view, or manipulate the data, clients, or configuration settings of any other Synarii User.

Reverse Engineering: Decompiling, reverse engineering, or attempting to extract the source code or proprietary AI logic powering Synarii and Mia.

Malicious Software: Uploading viruses, malware, or executing automated scripts (scraping) that place an unreasonable load on Synarii's infrastructure.

Deceptive AI Practices: Intentionally programming Mia to mislead clients into believing they are speaking to a human in jurisdictions or scenarios where AI disclosure is legally required.

5. Enforcement and Account Termination

Synarii reserves the right, at its sole discretion, to monitor compliance with this AUP (without accessing protected PII, as outlined in the Privacy Policy).

Immediate Action: If Synarii determines that a User has violated any part of this policy, we reserve the right to immediately suspend or permanently terminate the User's account.

No Refunds for Violations: Accounts terminated for violating the Acceptable Use Policy are not eligible for refunds of any unused subscription fees.

Legal Co-operation: Synarii will fully cooperate with law enforcement agencies or court orders requesting information regarding illegal conduct or severe violations of this AUP.