Features  ›  Customer Records

Every customer, every visit, found in seconds.

One record for every customer, with every pet — breed, size, coat, temperament, date of birth, health and handling notestheir services, preferences, allergies and history. Search by name, phone number, pet name or breedname or phone number, and the whole story is on screen before they've finished saying hello.

How it works

1. Bring your customers inImport your existing list, add people as they book, or let Mia create the record when a new customer texts. Each customer can have as many petsfamily members as they need.
2. Everything attaches itselfEvery appointment, service, add-on, payment, message and no-show lands on the customer's history automatically. Nothing to file.
3. Notes that follow the customerLifetime customer notes sit beside the notes for today's appointment, so "always running late" or "nervous of the dryer""sensitive scalp" is there every single visit.

What it means for your day

• "When were they last in?" — answered instantly. Last visit, what was done, who did it and what it cost.
• Mia knows your regulars. She reads the same records, so a returning customer is greeted by name — and so is their dog.
• A tidy list. Mark customers inactive when they move on and bring them back when they return; they stay out of your reminders in between.
• Yours to keep. Print or export your customer list whenever you like, behind your owner PIN.

Goes well with: Move In, Move Out Automatic Rebooking Mia — AI Receptionist