Features  ›  Mia — AI Receptionist

Every enquiry answered and booked — day or night.

Mia is a trained AI receptionist, not an answering machine. She knows your services, prices, hours and rosters, she recognises your regulars and their dogshistory, and she books straight into your real calendar — while your hands are busy, and while you're asleep.

How it works

1. A customer calls or texts your salon numberMia replies in seconds, in a warm, natural voice, under your salon's name. In a barber shop, your receptionist answers as Max.
2. She checks your real calendarMia only offers times that are genuinely free, for the right staff member, sized for the service and the size of the dog. If a deposit applies, she sends the secure link and holds the slot.
3. The booking lands on your calendarConfirmed, with the customer's details in your records. Reminders go out automatically before the day, and if plans change Mia handles the reschedule or the cancellation too.

"Having someone who can book people in 24/7 is just worth it alone." Emma Maxon — By The Beach Dog Grooming

What it means for your day

• No more lost bookings. The enquiry that arrives with a dog on the tablea client in the chair or at 10pm gets the same instant answer as one at 9am.
• Fewer no-shows. Every customer gets a reminder, every time — not just when someone had a spare minute.
• Regulars come back on time. Mia invites clients back when they're due — and when they say yes, she makes the booking herself. Nothing comes back to you to chase.
• You can always step in. Every conversation is in your Messages inbox. Reply yourself and Mia steps back; she picks up again when you're done.
• She respects your rules. Existing customers only, waitlist only, closed dates, booking cut-offs — Mia follows the settings you choose.

Goes well with: Smart Waitlist Deposits & No-Show Fees Text-to-Pay